On-Site Account Manager (Newham)

Location: London Borough Of Newham Council

Address: Newham Dockside, 1000 Dockside Road, E16 2QU

 

Background

Matrix SCM is a managed service provider that specialises in managing the procurement of services at a day to day transactional level. Working predominately in the public sector Matrix cover a broad range of services, specifically working in Temporary Staffing, Permanent Recruitment, Consultancy and Projects.

Matrix aim to deliver cashable savings to our clients which is achieved through re-engineering processes, systemising the transaction, and managing the supply chain using objective measures of quality and price. For Matrix SCM to be successful the rules, legislation and initiatives in each service area need to be understood and built into the transactional process.

Reports to: Head of On-Site Delivery

 

Role/ Responsibilities:

The On-Site Account Manager will be the primary point of contact providing operational support to the client.

The Account Manager will be responsible for managing the end to end procurement process, ensuring all targets and SLA’s are met. The role will require the On-Site Account Manager to engage with the Client Contract Manager as well as individual hiring managers on a day to day basis, in order to provide support and assistance throughout the transaction process. This role requires the individual to build strong relationships with the client, offering support and training.

The On-Site Account Manager will be responsible for analysing client performance and presenting this information to the client on a regular basis. From this information the On-Site Account Manager will work with the Head of On-Site Delivery to identify and implement strategies to maximise efficiencies for the client.

 

Relationship Management

• Creating and maintaining a relationship with key Council sponsor
• Creating and maintaining relationships with key client stakeholders across all levels – from hiring managers to directors
• Creating and maintaining relationships with suppliers across all job categories
• Liaising with account managers for other clients to share processes and resolution points
• Provide quality support to managers; questioning, reviewing, challenging and problem solving.
• Providing system support and drop-in sessions for hiring managers to discuss any queries they may have
• Direct roles to the ‘best’ suppliers in the supply chain and provide clear communication to agencies about the role

 

Contract Management

• Primary point of contact for all operational support
• Responsible for fulfilment and ensuring all SLA’s and KPI’s are met
• Undertaking client-facing business reviews
• Working with BM to improve service where possible

 

Reporting and Presentations

• Producing comprehensive management information
• Analysis and understanding of MI information using CR.net system and Sisense system
• Proficient use of Excel in order to manipulate and extrapolate data
• Delivering formal presentations to client contract manager
• Preparing ad-hoc reports as requested

The successful applicant will be highly personable with excellent communication skills and a proven ability to build and develop relationships at all levels.

The On-Site Account Manager must also be diplomatic and able to influence client and supplier behaviour when necessary. The On-Site Account Manager will be able to analyse and interpret data and present it to the client in a factual and compelling manner. It will be necessary for the On-Site Account Manager to be proficient in Microsoft Excel, working off spreadsheets and creating charts to emphasise the commercial position.

The On-Site Account Manager must be flexible and adaptable with the capacity to work independently. An ability to multi-task and prioritise workloads is essential in this role and the successful candidate will be extremely self-motivated with a pro-active attitude and a strong focus on achieving targets and objectives.

 

Key Skills

• Excellent communication skills on the phone and face to face
• Knowledge of temporary recruitment process
• Experience using VMS
• Experience meeting KPIs and SLAs
• Experience with challenging situations
• Knowledge of compliance requirements
• Excellent presentation technique
• Good level of analytical skills
• Good level of proficiency in Microsoft Office
• Strong problem solving and organisational skills
• Highly motivated
• Work in a proactive manner
• Full Clean Driving Licence Degree Level (likely to be based around Business, Economics, Finance, Social Sciences or Management) at 2:1 level or above preferred

The successful applicant will be based on site and will be required to spend a minimum of 2 days a month at Head Office in Milton Keynes.

The nature of the role requires the On-Site Account Manager to be willing and able to travel.

Hours of work will be Monday to Friday 8:45am – 5:30pm

In addition, the candidate will be entitled to the KPI scheme after passing their 6-month probation period.