Internal Account Manager

The Opportunity

The Internal Account Manager will be the primary point of contact providing operational support to the client. The Internal Account Manager will be responsible for managing the end to end procurement process, ensuring all targets and SLA’s are met. The role will require the Internal Account Manager to engage with the Client Contract Manager as well as individual hiring managers on a day to day basis, in order to provide support and assistance throughout the transaction process. This role requires the individual to build strong relationships with the client, offering support and training.

• Client Relationship Management;
  • Primary point of contact for all operational support;
  • Responsible for fulfilment and ensuring all SLA’s and KPI’s are met;
  • Developing and maintaining client relationships with hiring managers and contract manager.
• Reporting;
  • Producing comprehensive management information;
  • Delivering formal presentations to client contract manager;
  • Undertaking client-facing business reviews;
  • Preparing ad-hoc reports as requested.
• Contract Management;
  • Understanding and informing clients of Matrix Business strategy;
  • Identification of additional opportunities;
  • Working alongside Business Manager to develop additional areas of spend.

Job Title: Internal Account Manager

Reporting To: Operations Manager

Hours of Work: Monday to Friday 07:00 - 18:45 (Full Time), Shift Rota 07:00 - 15:45 / 08:45 - 17:30 / 10:00 - 18:45 / weekend on-call work will also be required

Place of Work: Partis House, Davy Avenue, Knowlhill, Milton Keynes, Buckinghamshire, MK5 8HJ

Salary: Starting at £19,000, increasing at 6 months, 1 year and 2 years.

The successful applicant will be highly personable with excellent communication skills and a proven ability to build and develop relationships at all levels. The Internal Account Manager must also be diplomatic and able to influence client and supplier behaviour when necessary.

The Internal Account Manager will be able to analyse and interpret data and present it to the client in a factual and compelling manner. It will be necessary for the Internal Account Manager to be proficient in Microsoft Excel, working off spreadsheets and creating charts to emphasise the commercial position. The Internal Account Manager must be flexible and adaptable with the capacity to work independently. An ability to multi-task and prioritise workloads is essential in this role and the successful candidate will be extremely self-motivated with a pro-active attitude and a strong focus on achieving targets and objectives. The nature of the role requires the Internal Account Manager to be willing and able to travel if required.

Person Specification

• Excellent communication skills;
• Excellent presentation technique;
• High level of competence to interact at all levels;
• Good level of analytical skills;
• Good level of proficiency in Excel;
• Strong problem solving and organisational skills;
• Highly motivated and target focused;
• Work in a proactive manner.

Education

Degree Level ideally to be based around Business, Economics, Finance, Social Sciences or Management.

Please send your CV and a covering letter explaining why you would be ideal for this position to anne.noakes@matrix-scm.com.